Refund policy
SERVICE AGREEMENT
**Production by Ross**
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## 1. PARTIES
This Service Agreement ("Agreement") is entered into as of the date of execution (the "Effective Date"), between:
**Service Provider:** Production by Ross ("Producer")
**Email:** productionbyross@gmail.com
**Client:** [Client Name]
**Email:** [Client Email]
**Company/Project:** [Company or Project Name]
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## 2. SERVICES DESCRIBED
The Producer agrees to provide professional services in the following categories:
- Video Editing (short-form and long-form content)
- Podcast Production and Audio Editing
- E-commerce Consulting
The specific scope of work, deliverables, timeline, and project details will be determined during the initial consultation and formalized in this Agreement before work begins.
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## 3. SCOPE OF WORK
The scope of work is determined during the initial consultation and will be formally documented in this Agreement and accompanying invoice. Only services outlined in the signed contract and invoice will be delivered.
**Service Details:**
- [Project description and specific deliverables]
- [Number of revisions included]
- [Timeline for completion]
- [Delivery format and specifications]
Any work requested outside the agreed scope may incur additional fees. Changes to scope must be approved in writing by both parties and may affect timelines and costs. Details not included within this contract will not be honored for refunds and may incur additional fees for out-of-scope work.
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## 4. CONTENT GUIDELINES & BRAND STANDARDS
To ensure project quality and alignment with your vision, please provide the following information during the initial consultation:
- Brand guidelines, style guides, or brand book (if available)
- Color preferences and specifications
- Logo files (if applicable)
- Tone and messaging preferences
- Competitor references or examples you'd like reviewed
- Specific technical requirements or platform specifications
Providing these details upfront helps the Producer deliver work that matches your expectations and reduces the need for revisions. If brand guidelines or preferences are not provided, the Producer will proceed with professional judgment, and additional revisions to align with unstated preferences may incur extra fees.
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## 5. PAYMENT TERMS
**5.1 Payment Due**
Payment is due upfront before project work begins. Invoices are issued once the scope of work and project cost are agreed upon and documented in this contract.
**5.2 Refund Policy for Incomplete Work**
Refunds for incomplete work will be calculated based on the agreed scope of work outlined in this contract. Once a project is 75% complete, the remaining balance is non-refundable.
**All consultation fees and service payments are non-refundable once services have been initiated or delivered.**
**5.3 Payment Methods Accepted**
Invoices can be paid using:
- All major credit cards (Visa, Mastercard, American Express, Discover)
- Apple Pay
- Google Pay
Payment must be received before project work begins.
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## 6. STANDARD FEES
**6.1 Video Editing**
- **Rate:** $50 per hour
- **Short-Form Videos:** Typically 1 hour; 1 revision included
- **Thumbnails:** $25 per thumbnail (30-minute rate); 1 simple revision included
- **Additional Revisions:** $50 per hour
**6.2 Podcast Production/Audio Editing**
- **Rate:** [Specify rate] per hour or per episode
**6.3 E-Commerce Consulting**
- **Rate:** [Specify rate] per hour or per project
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## 7. REVISION LIMITS
One (1) revision is included with all projects as defined in the service scope above. Additional revisions beyond the first can be discussed on a case-by-case basis and may incur additional fees at $50/hour.
A complete rework (rather than minor adjustments) requested after the first revision may result in a **50% refund** of that revision's cost, or the client may proceed with additional revision fees.
Revision requests must be submitted within 14 days of receiving the initial deliverable.
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## 8. RUSH FEES
Projects requiring completion before the agreed deadline incur a rush fee of **$100 per day early** (unless otherwise negotiated). Rush requests must be approved and documented in writing before work begins.
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## 9. PROJECT TIMELINE & DEADLINES
Project timelines will be established during your consultation and confirmed in this Agreement. The Producer is not responsible for delays caused by late client feedback, incomplete materials, or missing information provided by the client.
**9.1 Deliverables Timeline**
Initial draft delivery: [Specify timeline, e.g., "within 5 business days"]
Final deliverables: [Specify timeline]
If the Producer fails to meet agreed deadlines due to Producer error, the client will receive one additional revision round at no additional cost.
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## 10. COMMUNICATION & RESPONSE TIMES
The Producer commits to responding to all business-critical communications within 24 hours on business days (Monday–Friday). Out-of-office notices will be communicated via email. Non-urgent inquiries may take 2–3 business days to receive a response.
All communications should be directed to: **productionbyross@gmail.com**
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## 11. CLIENT RESPONSIBILITIES
The client is responsible for:
- Providing all necessary files, materials, and content in the correct format before the project deadline
- Communicating project requirements clearly during the initial consultation
- Providing timely feedback on drafts and revisions
- Ensuring all provided materials (music, images, footage, text) are properly licensed, owned by the client, or otherwise have appropriate rights for use in the project
**The Producer is not responsible for project delays or additional work caused by:**
- Missing information or incomplete materials
- Incorrect file formats or corrupted files
- Late client feedback or revision requests
- Client-provided content that violates third-party intellectual property rights or platform policies
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## 12. FILE FORMATS & TECHNICAL SPECIFICATIONS
**12.1 Delivery Methods**
Completed work will be delivered via:
- Secure file upload link (provided upon project completion)
- WeTransfer or similar secure file transfer service
**12.2 File Formats**
Standard deliverables include:
- **Video Editing:** MP4 (H.264), ProRes (for professional use)
- **Podcast Production:** WAV (lossless), MP3 (compressed)
- **Thumbnails:** PNG (transparent background) or JPG (high resolution)
- **Project Files:** Source files available upon request for an additional fee
If technical specifications are not provided, the Producer will deliver work optimized for standard platforms and resolutions. Changes to file formats or technical specifications after delivery may result in additional fees.
**12.3 Technical Requirements**
Please provide any specific technical requirements such as:
- Video resolution (1080p, 4K, etc.)
- Frame rate (24fps, 30fps, 60fps, etc.)
- Audio specifications (sample rate, bit depth, loudness standards)
- Subtitle/caption requirements
- Platform-specific specifications (YouTube, TikTok, Instagram, podcast platforms, etc.)
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## 13. INTELLECTUAL PROPERTY & OWNERSHIP
**13.1 Ownership of Deliverables**
Full ownership of final deliverables transfers to the client upon receipt of full payment. All work product, including final files and source materials, becomes the exclusive property of the client.
**13.2 Portfolio & Promotional Use**
The client grants the Producer a non-exclusive, royalty-free license to use completed work in the Producer's portfolio, case studies, and for promotional purposes only, unless confidentiality is agreed upon in writing in this Agreement.
**13.3 Client-Provided Materials**
The client retains ownership of all pre-existing materials provided to the Producer. The client acknowledges that they own or have the right to use all materials provided and that such materials do not violate any laws or third-party intellectual property rights.
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## 14. LIABILITY LIMITATION
The Producer is not liable for:
- Issues, delays, or quality problems arising from client-provided materials (including corrupted files, incorrect formats, or unlicensed content)
- Compatibility issues with third-party platforms, software, or tools (social media platforms, editing software, hosting services, etc.)
- Loss or corruption of files after delivery
- Changes made to delivered work by the client or third parties after project completion
- Claims arising from client-provided content that infringes on intellectual property rights or violates platform policies
- Platform algorithm changes, monetization issues, or content performance after delivery
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## 15. CONFIDENTIALITY & NDA
The Producer will not share client information, project details, or business information without explicit written approval. All client information will be kept confidential and used solely for the purpose of completing the agreed-upon services.
For additional details regarding data handling and privacy, please review the Producer's Privacy Policy.
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## 16. CANCELLATION & TERMINATION
**16.1 Cancellation by Client**
- **Before project initiation:** Full refund of any deposits paid
- **During active project work:** Deposit forfeited; client will be billed for completed work at the hourly/project rate defined in this Agreement
- **After project completion:** No refund; payment in full is due for delivered work
**16.2 Termination by Producer**
The Producer may terminate this Agreement with written notice if the client fails to provide required materials, feedback, or payment by agreed deadlines, or if the project scope becomes unreasonable or unsafe to continue.
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## 17. DISPUTE RESOLUTION
Any disputes arising from this Agreement will be addressed through direct communication between the client and the Producer at productionbyross@gmail.com. Both parties agree to make good faith efforts to resolve disagreements before pursuing legal action.
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## 18. GENERAL TERMS
**18.1 Entire Agreement**
This Agreement, along with any attached exhibits and the invoice, constitutes the entire agreement between the parties and supersedes all prior negotiations and understandings.
**18.2 Modifications**
No modifications to this Agreement are valid unless made in writing and signed by both parties.
**18.3 Governing Law**
This Agreement shall be governed by applicable laws and regulations.
**18.4 Contact Information**
For all communications regarding this Agreement, please contact:
**Production by Ross**
**Email:** productionbyross@gmail.com
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